Exchanging or returning an item couldn’t be easier. Try your purchase in the comfort of your own home. Then, please let us know if you’d like to know our size chart details. We not only provide size exchange, but also color and variant. We know that a first purchase could be a failed one for any cause, so we try to solve your problem through these services.
(Please note that every different sole has its own size chart)
You have 30 days from receiving your order to:
- Create your exchange or return in your Gino Mariani account
- Reach us through whatsapp call or chat
- Send your purchase back to us
- Items must be returned to us unused with all Gino Mariani tags and labels still attached.
- Don't missed your order invoice, it must be attached on the package.
- Returns that do not meet our policy will be sent back to you.
Need a different style?
There’s no cost to exchange your purchase. If you wish to try another style, simply return it for a refund and purchase the new item separately.
Returning your purchase
As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:
1. Say "Hi" to us by whatsapp, and select the order number containing the item(s) you would like to return.
2. Fill the blanks on customer return form. If you’d like a size exchange, select your preferred size. If you'd like a style exhange, request a refund form.
3. Sign the returns form included in the box with your order. Make sure you leave your package open, so the contents can be checked.
After all of those process, we will proceed your request as soon as possible. Estimation times of delivery is about 7 days include shipping.